Refund policy

Effective Scope

This policy applies to all purchases made through the Madhuram Textile website.

 

Contact Information

If you have questions about returns or refunds, contact us:

  • Email: support@madhuramtextile.com
  • Phone: +91 92650 54208
  • Address: Plot No - 175, Jay Bhavani Industrial, Saroli Magob, Magob, Surat, Gujarat, 395008, India


Eligibility and Timeframe

  • You can return any product within 7 days of delivery.
  • The product must be unused, undamaged, and in its original packaging with all tags attached.

 

Specific Scenarios for Returns

  • Change of Mind:
    • Returns are accepted within 7 days if the product is unused and in its original condition.
    • No return shipping charges apply.
  • Defective or Damaged Products:
    • Report issues within 48 hours of delivery by emailing photos of the damage or defect to support@madhuramtextile.com
    • We will arrange a free return pickup and provide a replacement or full refund after inspection.
  • Incorrect Product Received:
    • If you receive the wrong product, contact us immediately.
    • We’ll arrange for the return and send the correct product at no extra cost.
  • Product Not Delivered:
    • If your product hasn’t arrived, let us know. We’ll investigate with the courier and offer a refund or replacement if necessary.
  • Order Cancellation:
    • You can cancel your order before it is shipped. If shipped, follow the return process after receiving the product.

 

How to Initiate a Return

  • Email us at support@madhuramtextile.com with your order number and reason for the return.
  • After review, we’ll arrange a free return pickup at your convenience.

 

Return Instructions

  • Safely pack the product in its original packaging with all tags and labels attached.
  • Handover the product to the pickup agent we send to your location.


Refund Process

  • Refund Approval:
    • Once your return is received, we will inspect it within 2 business days to ensure it meets return conditions and notify you of approval or rejection.
  • Timeline:
    • Approved refunds will be processed within 2 business days, and funds will be credited to your original payment method within 3–5 days, depending on your bank or payment provider.
  • Payment Method:
    • Refunds are credited back to your original payment method.

 

Additional Information

  • No restocking fees apply.
  • Free return pickups are available across India.
  • This policy does not affect your legal rights under Indian consumer laws.