Shipping policy

Madhuram Textile
Customer Service Email: support@madhuramtextile.com
Customer Service Phone: +91 92650 54208
Company Address: Plot No - 175, Jay Bhavani Industrial, Saroli Magob, Magob, Surat, Gujarat, 395008, India

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

 

SHIPPING COSTS

  • Within India: Free shipping on all orders.
  • No Hidden Fees: All costs are clearly stated at checkout.

 

ORDER PROCESSING TIME

  • Processing Time: Orders are processed within 1–2 business days (Monday to Saturday).
  • Last Order Time: 12.00 PM Indian Standard Time (IST).
  • Weekend Orders: Orders placed on weekends are processed the next business day.

 

TRANSIT TIME

  • Estimated Delivery Time: 5 - 7 business days.
  • Business Days: Shipments occur Monday to Saturday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
  • Total Delivery Time: It will take a total of 6 - 9 business days to receive your order.

 

SHIPPING PROCESS

  • Reliable Courier Services: We ship via Bluedart and Delhivery.
  • Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
  • Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

 

TRACKING INSTRUCTIONS

  • Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
  • Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order. 
  • Questions: Our support team is ready to assist with any questions about tracking your order. Contact Us

 

MISSING ITEMS PROCEDURE

  • Reporting Missing Items: Contact our customer service within 48 hours of receiving your package via support@madhuramtextile.com.
  • Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

 

RETURN POLICY

  • Returns: Returns are accepted within 7 days of DELIVERY DATE.
  • Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging.
  • Costs: Madhuram Textile will cover the return shipping costs.
  • Refund: Refunds are processed within 7 days of receiving the return and are refunded to the original payment method.

 

RESTOCKING FEE

  • No Restocking Fee: Madhuram Textile does not charge a restocking fee for any returns.

 

RETURN DELIVERY COSTS

  • Madhuram Textile will cover the return shipping costs.